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Return & Refund Policy

1. The Nature of DumDum® Products2. Returns & Exchanges3. Damaged or Defective Items4. Non-Returnable Items5. Order Cancellation6. Refund Process7. Shipping Fees8. Our Approach9. Contact

1. The Nature of DumDum® Products

DumDum® products are:

  • Made to order
  • 3D printed and/or hand-finished
  • Produced in small quantities

Each piece may include slight variations, textures, or marks that are part of the process and not considered defects.

By placing an order, you acknowledge and accept the nature of these products.

2. Returns & Exchanges

We do not accept returns or exchanges for:

  • Change of mind
  • Minor visual differences (color, texture, layer lines)
  • Natural variations resulting from handmade or 3D printed production

Please review product details carefully before placing your order.

3. Damaged or Defective Items

If your item arrives:

  • Damaged
  • Broken
  • Or with a clear manufacturing defect

You must contact us within 48 hours of delivery.

Please include:

  • Photos of the product
  • Packaging condition
  • Order details

After review, we may offer:

  • Replacement
  • Repair
  • Or partial/full refund (depending on the case)

4. Non-Returnable Items

The following are non-refundable and non-returnable:

  • Custom or personalized products
  • Made-to-order items
  • Items that have been used, modified, or damaged after delivery

5. Order Cancellation

Orders may be canceled only before production begins.

Once production has started:

  • The order cannot be canceled
  • No refund will be issued

6. Refund Process

If a refund is approved:

  • It will be processed via the original payment method when possible
  • Or via an agreed alternative (e.g. wallet transfer)

Processing time may vary depending on the payment provider.

7. Shipping Fees

Shipping fees are non-refundable

In approved return cases, responsibility for return shipping will be determined based on the situation

8. Our Approach

We aim to be fair and reasonable.

If something genuinely goes wrong, we will do our best to fix it.

If the issue falls within the nature of handmade production, we will explain it transparently.

9. Contact

For any return or refund requests:

  • WhatsApp (fastest)
  • Email
  • Website contact form

We recommend reaching out before taking any action — we’re here to help.